Refund Policy

Scope

This policy applies to paid application analytics engagements with cloudopsinnovations: event taxonomy audits, funnel repair, metrics studio days, and release review retainers. It does not cover third-party software licences, hosted analytics products, or physical goods—we do not sell those.

Informational pricing

Prices on this site are informational. Binding fees appear in a written proposal or invoice. This website does not process payments or checkout.

Eligibility for a full refund

If you cancel in writing before any kickoff call and before we begin discovery or document review, you may receive a full refund of fees already paid for that engagement, less any non-refundable deposit stated in the proposal (if any).

Partial refunds

If work has started—including interviews, inventory, dictionary drafting, workshop preparation, or review cycles—refunds are prorated for undelivered remaining work only. Completed phases are non-refundable.

Non-refundable items

Completed workshop days, delivered dictionary drafts, validation notes already shared, and review weeks already held are non-refundable. Third-party costs we prepaid on your written request (for example, room hire for an on-site studio day) are non-refundable once incurred.

Deposits

Some engagements require a deposit to reserve calendar time. Deposits become non-refundable once discovery begins or within seven (7) days of the scheduled kickoff—whichever comes first—unless the proposal states otherwise.

Cancellation and rescheduling

Cancel or reschedule studio days and review calls with at least five (5) business days’ notice in Korea Standard Time. Late cancellations may forfeit that session’s fee. We will offer one complimentary reschedule per engagement when notice is timely and calendars allow.

No-shows

If your team misses a scheduled workshop or review call without timely notice, that session is treated as delivered and is non-refundable.

Work already started / materials

Time spent on instrumentation inventory, dictionary drafting, or review notes before a cancellation remains billable. We do not purchase product licences or physical materials on your behalf unless separately agreed; any such approved costs are non-refundable once purchased.

How to request a refund

Email hello@cloudopsinnovations.digital with your engagement reference, reason, and preferred contact. We confirm eligibility within ten (10) business days.

Processing time and method

Approved refunds are returned via the original payment method within fifteen (15) business days of approval, unless a different method is required by your bank or payment provider.

Exceptions

If we cancel an engagement for reasons other than client breach, you may choose a full refund of unused fees or a reschedule at no extra charge for the unused portion.

Contact

hello@cloudopsinnovations.digital · +82-4-119-5765 · 227-10, Seongcheonri, Geumho-eup, Yeongcheon-si, Gyeongsangbuk-do, Korea